National Achievement

A New Milestone in Urjwan’s Journey

Urjwan Ranked Among the Top 100 E-Commerce Stores in Saudi ArabiaAs part of our ongoing commitment to providing a secure and reliable online shopping experience, Urjwan is proud to be ranked among the Top 100 e-commerce stores in the Kingdom of Saudi Arabia, based on the evaluation conducted by the Ministry of Commerce.

This achievement reflects our dedication to meeting the highest regulatory and technical standards, and reinforces the trust placed in us by both customers and official authorities.


Ministry of Commerce Evaluation Criteria

The Ministry of Commerce evaluation is based on 10 core criteria aimed at enhancing the quality of e-commerce services and protecting consumer rights. Urjwan has successfully met these requirements, including:

  • Official verification of the online store
  • Clear return and exchange policies
  • Protection of customer data and privacy
  • Display of all required licenses on the store interface
  • A fast and secure website
  • A clear and structured customer complaint handling policy


Evaluation Results and Performance Indicators

The assessment also covered key performance indicators related to customer service and complaint management. Urjwan achieved the following results:

  • Complaint rate: Low
  • Average complaint resolution time: Two days
  • Complaint reopening rate: Less than 1.3%

These results highlight our efficiency, responsiveness, and commitment to resolving customer issues promptly and effectively.


What This Achievement Means for Our Customers

Being ranked among the Top 100 e-commerce stores means our customers benefit from:

  • A secure and officially recognized shopping experience
  • Full transparency in policies and procedures
  • Strong data protection and privacy standards
  • Efficient and responsive customer support
  • Full compliance with Saudi e-commerce regulations


Our Ongoing Commitment

This recognition represents an important milestone for Urjwan and motivates us to continue improving our services and digital experience, ensuring we consistently deliver quality, trust, and reliability.


To view the results of the e-commerce store evaluation:

Via: https://mc.gov.sa/esv


Thank you for your trust. Together, we move forward.